My Loan Servicer Changed and Now I Have a Late Payment
For mortgages, federal rules give you a 60-day grace period after a servicing transfer: if you sent an on-time payment to the old servicer, the new servicer can't treat it as late or charge a late fee. For car and other loans, the rules vary, but a payment lost in a transfer still shouldn't be reported late if you can prove it was sent on time. Dispute with the servicer and each bureau, and attach proof of payment and the transfer notice.
Related: how can I fix my credit?, where to mail a dispute, and goodwill letter template.
AI-assisted drafting, human-reviewed and source-checked before publication — how we create content.
You paid. They lost it in the handoff. Now your score pays for their mess.
What to Do, Step by Step
- Find bank records showing the payment date and recipient.
- Find the 'goodbye' and 'hello' letters from the servicers.
- Send a written notice of error to the new servicer.
- Dispute the late payment with each bureau.
- If it isn't fixed, file a CFPB complaint.
If It's Still Reported
See how to remove late payments and verified but still wrong.
CreditKaren is a free AI credit report analyzer: upload your Equifax, Experian, or TransUnion report and get a Hit List of entries worth a closer look plus draft dispute letters you review and mail yourself. No subscription, no card, and your report is discarded after analysis. CreditKaren is not a credit repair company and cannot guarantee results. Try CreditKaren free.
Frequently asked questions
What to gather first
- A current copy of each credit report you want to review (Equifax, Experian, TransUnion) from AnnualCreditReport.com.
- Government-issued photo ID and proof of current address, which bureaus commonly request with a mailed dispute.
- Account statements, payment records, or letters that relate to the item you believe is inaccurate or incomplete.
- The exact account name, partial account number, and the reason you believe the entry is inaccurate or incomplete.
- A way to keep records: copies of what you send and, if mailing, proof of delivery.
Common mistakes to avoid
- Disputing information you know is accurate — that wastes the process and does not help you.
- Sending a vague dispute. Identify the specific item and explain what is inaccurate or incomplete.
- Disputing with only one bureau when the same entry appears on more than one report.
- Keeping no copies of what you sent, so you cannot show what was disputed or when.
- Paying a company that promises deletions or score increases — no one can promise those outcomes.
When to get additional help
Consider additional help if a bureau or furnisher does not respond, if an entry you believe is inaccurate stays on your report after a reinvestigation, if you may be affected by identity theft, or if you have questions about your legal rights.
- Submit a complaint to the Consumer Financial Protection Bureau.
- Report suspected identity theft at IdentityTheft.gov (FTC).
- For legal questions, consider consulting a licensed attorney in your state. This page is educational information, not legal advice.
How CreditKaren can help
CreditKaren is a free, AI-assisted tool that reviews a credit report you upload and highlights entries that may be inconsistent, incomplete, or worth a closer look. If you decide an item may be inaccurate or incomplete, CreditKaren can draft a dispute letter you can review, edit, and send yourself.
CreditKaren is not a law firm, credit bureau, lender, or credit-repair organization. It does not provide legal advice and does not guarantee deletions, dispute outcomes, or changes to your credit scores. You decide what to dispute and you send every letter.
Important limitation
Sources and further reading
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CreditKaren does not provide legal, financial, lending, or credit-repair advice. No dispute, deletion, score increase, approval, or other outcome is guaranteed.
Start an Educational Report ReviewWho wrote this & how we work
This page is maintained by CreditKaren to answer common questions about the Fair Credit Reporting Act and our free AI-assisted educational credit report review tool. It reflects current practices in the app and is not legal or financial advice.
Written by the CreditKaren Editorial Team. Every guide references FCRA, FDCPA, and CROA statutes with links to the U.S. Code.
AI assists our drafting. Official sources are linked and verified, and a human on the editorial team reviews every page before publication.
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